Tag: customer-centricity

Displaying 1 - 6 of 6
News

UN Special Advocate Queen Máxima Promotes Financial Inclusion at World Economic Forum

cross-sector partnerships, customer-centricity, Davos, World Economic Forum
Speech

Innovative Financial Services for the Next Generation

customer-centricity, Financial education, Financial inclusion, mobile money, Technology, youth
Country Visit

In India, Building on Progress and Providing a Model for Inclusion

customer-centricity, digital finance, Financial inclusion, fintech, gender gap, India
The UNSGSA and India's Prime Minister Narendra Modi discussed how the country's improved digital infrastructure has greatly contributed to the quick rise of financial access--and how other countries can learn from India's experiences. (Photo: UNSGSA/Robin Utrecht)
Client Story

In Mexico, a Convenience Store Makes Finance Easy

Agent banking, customer-centricity, Financial inclusion, Mexico
María Teresa Gaytán López met the Special Advocate when she was visiting an OXXO branch in Mexico City to open her first account.
Client Story

Wow! A Human-Centered Success Story

Indonesia, Financial inclusion, Agent banking, customer-centricity
In Indonesia, Susanti’s ability to save and pay for her daughter’s schooling has been transformed by a digital financial product created using a human-centered design process.
Speech

Customer-centricity: At the Heart of Financial Inclusion and the Core of the Digital Economy

Financial inclusion, Digital economy, customer-centricity, World Economic Forum
The Special Advocate discussed mobile finance with customers in Indonesia, 2016.