UNSGSA - UN Secretary-General’s Special Advocate for Inclusive Finance for Development UNSGSA - UN Secretary-General’s Special Advocate for Inclusive Finance for Development


As UNSGSA, Queen Máxima shares experiences across countries and connects people and institutions through speeches and published articles in addition to her meetings with national and global leaders. Through her speeches and published work, Queen Máxima has been an active and passionate voice for financial inclusion.


Where Do We Stand with Financial Literacy
Paris At the launch of the OECD's PISA 2015 financial literacy assessment of students, the Special Advocate addressed the importance of young people's ability to make financial decisions about their lives. It is essential to prepare the next generation for economic citizenship. But PISA results show the danger of an increasing gap between advantaged and disadvanted youth--data that poses a call to action. Full text
How Can We Help Small Business Thrive?
Amsterdam Growth and entrepreneurship are a central focus of the Special Advocate’s work, both globally and in the Netherlands. In a speech to European McKinsey partners, she explored what is required for small businesses to expand and thrive, including supportive policies, access to data, adequate financing, coaching, and ambition. Full text
Fintech Through the Prism of Financial Inclusion
Amsterdam The Special Advocate and the Nederlandsche Bank convened a day-long conversation among leading fintech firms and national regulators and supervisors to discuss the rising topic of fintech and financial inclusion. The aim was to distill a list of public goods necessary for fintech to thrive and to identify emerging good practices that could foster financial inclusion. Full text
The Power of the UN to Advance Financial Inclusion
New York City The Special Advocate met with members of the UN's Group of Friends of Financial Inclusion to look back at the progress made to build recognition of financial inclusion into the SDGs. But she also addressed the immediate priorities for UN member states in this regard, emphasizing improving the evidence base and measuring progress. Full text
Balancing Innovation and Risks in the Digital Era
Wiesbaden, German   Speaking to a G20 conference on digital finance and financial inclusion, the Special Advocate laid out the great promise of digital tools to expand financial access to the poor. But she also discussed the risks of technology-based innovations for customers and the financial system. The way forward, she said, lies in taking a customer-centric approach, preparing and empowering customers, putting safe and enabling regulations in place, and developing the necessary public goods.     Full text
Customer-centricity: At the Heart of Financial Inclusion and the Core of the Digital Economy
Davos, Switzerland  Digital finance holds much promise but a big hurdle remains in the form of usage, the Special Advocate said in a speech during a session on financial inclusion in the digital economy at the World Economic Forum. For a complex variety of reasons, so far people have not taken up digital financial services on a wide enough scale to have a consequential impact. The missing ingredient for providers and regulators may be customer-centricity—putting customers first at every stage. Full text


Discurso sobre Inclusión Financiera para el Desarrollo en la Universidad Católica de Argentina
Buenos Aires, Argentina Excelencia, Excellentie, familia, amigos,queridos alumnos, señoras y señores: Realmente es un honor estar de vuelta con ustedes, no como estu-diante matricula 387/389 pero como la Asesora Especial del Secreta-rio General de las Naciones Unidas sobre Inclusión Financiera para el Desarrollo. Y puedo decir que esta Universidad me dio las bases aca-demicas para abordar este tema que esta cambiando las realidades de millones de personas en el mundo. Full text
How Can We Further Unleash the Powers of Financial Inclusion?
Washington, D.C Delivering the annual Duisenberg Lecture, the Special Advocate laid out the major touch-points needed for financial inclusion to continue to expand its impact. She encouraged development partners, private sector, and government to prioritize promoting powerful policies, prioritizing hard-to-reach segments of society such as farmers and women; and ensuring that financial services are customer-centric. Full text
Digital Financial Inclusion, Financial Exclusion, and De-risking: A Conversation with the SSBs
Basel, Switzerland Speaking at a gathering of the Standard-setting Bodies in Basel, the Special Advocate raised a set of issues that loom large for the global regulators: digital financial inclusion--specifically fintech-- financial exclusion, and de-risking.  Noting that the SSBs play a crucial role in guiding policies related to each of these concerns, she discussed some of the major issues they present in regard to regulation and potential impact on financial inclusion. Full text
Jumpstarting Financial Inclusion in Indonesia
Jakarta, Indonesia Speaking at the close of a fintech conference in Jakarta, the Special Advocate praised Indonesia for its leadership on financial inclusion and looked closely at ways the country can continue to make progress. Expanding inclusion is daunting in a country that is so geographicallly dispersed, but digital technology offers a key that holds great promise. Full text